Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2021, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 86% and 84% respectively.
“Everyone at this facility is very professional, I was treated like a celebrity and very well respected,The Doctors and nurses were very kind and explained everything to me so I can understand, I definitely would recommend this facility, good job.”
“2nd time there in 10 yearsAmazing from time appointment made, walking in getting settled, procedure, discharge, and after call check.Lovely people, have made several recommendations.”
“I found this facility to be amazing the nursing staff treating me like I was VIP. The Doctor was also amazing with his bed side manner as well. I was truly blessed and humbled at the amazing service I received from this facility, I felt truly cared for and had no worries at all. Thank You Northshore Endoscopy Center”
“From the moment I entered the office I felt at ease. The receptionist welcomed me and went over the forms. The Nurses and Doctors introduced themselves and gave me an overview of procedure and asked if I had any questions. Very friendly and comforting.”